BAE Systems plc
Job Description Provides mission partner training on all phases of RF, to include service ordering. Responsible for managing the DGOC Telecommunications Seminar, and providing ad-hoc virtual training, as well as on-site mission partner training. Manages the DISA Global Training Website, and all related resources. Serves as the GSM-O RF Tier II, and provides incident management for all RF related contacts, to include DISA Storefront (DSF). Primarily works ITSM trouble tickets from two sources. First, they assist the Global Service Desk (GSD) in triaging any tickets assigned by them. Secondly, they also create ITSM tickets from direct mission partner contacts. Identifies problems and risk areas and mitigates their impact. Records, assesses, tracks, monitors, and escalates trouble tickets created and escalated for incident/problem resolution for DSF infrastructure. Upon resolution of all customer initiated tickets or customer complaints, the Contractor shall verify with customer that service has been acceptable. Provides dedicated customer advocacy for the Common Mission Network Transport (CMNT). Provides CMNT technical support, to include assistance determining circuit and L3 VPN requirements, creating DSF orders, registering circuits in the SNAP database, generating appropriate completion reports, and formulating ad hoc reports. Understands concepts of DISN Infrastructure Services (IS). Researches, writes, and distributes the monthly RF Newsletter. Functions as agency Subject Matter Expert (SME) for the order entry tool (DSF). Uses all appropriate tools (WWOLS, MSS, DDSF, TIBI, TCOSS, SNAP, etc.). Skilled in researching and providing status updates to customers via Completion Reports (IER/EXP/DSR/RFU). Able to write and issue all types of Completion Reports. Knowledgeable of the DHS Telecommunications Service Priority (TSP) program procedures. Understands DISA organizational structure and how different elements (DITCO, etc.) contribute to fulfilling mission partner TSR requirements.Typical Education & Experience Typically a Bachelor's Degree or equivalent experienceRequired Skills and Education Experience/Qualification(s): Demonstrates the ability to identify and solve complex problems independently and multi-task in a dynamic environment. Strong communication and customer relationship skills. Strong knowledge of Windows operating systems and Office suites, and basic network and security fundamentals. Help desk experience preferred.Certification Requirements: 8570 Compliant (Security CE, or CCNA Security) About BAE Systems Intelligence & Security BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That’s BAE Systems. That’s Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.
BAE Systems plc
Website : http://www.baesystems.com/
BAE Systems is a global defence, aerospace and security company employing around 88,200 people worldwide. Our wide-ranging products and services cover air, land and naval forces, as well as advanced electronics, security, information technology, and support services.